Frequently Asked Questions
You have questions. We have answers. Clear and simple.
We know what you’re thinking….what’s the catch? +
Are we right? Well, here's the catch: You do right by us and we'll do right by you.
We'll give you the rent back on our 48-hour guarantee, but not if you haven't paid your rent lately, smashed up the apartment, or keep everyone up all night with loud parties. (And please don't throw any televisions out of windows. There's no pool for them to land in.)
The guarantee applies to things in our control that we can easily do there and then. So if a lift is broken and a German manufacturer takes 5 days to get the part, there's not much we can do about that. But we shall stay on top of everything and make sure you're in the loop and know we're on it.
Click here to find out more detailed info about UNCLE's PROMISES.
Who’s behind UNCLE +
UNCLE is the brainchild of Ryan Prince, Vice Chairman of the Realstar Group. The company has owned over £2.5 billion worth of property in the UK's hotel, residential and student accommodation sectors. Having been around for over 40 years, Realstar Group is one of Canada's largest and most successful residential landlords. Today it operates approximately 25,000 apartments across the country. You can contact Ryan by emailing email@example.com.
What is included in the rent? +
What is the normal payment structure? +
What is my booking fee? +
What other charges can I expect? +
Do you charge extra for the gym and other amenities? +
What is the contract length? +
The standard contract length at all of our properties is 12 months. Different lengths may be available, just ask our Resident Managers.
Contracts typically begin on the 1st of the month and end 12 months later on the last day of the month. We're also happy to offer longer leases of up to 3 years with either inflationary or fixed increases (your choice), if you're interested?
How long does it take to move in from the viewing? +
What do I need for my references? +
- 3 recent payslips
- 3 months' bank statements
- Employer letter
- Passport – to confirm 'right to rent'
- Previous landlord contact details
In some situations a guarantor may be required. The onsite team will let you know and give more details.
What happens if I move around? +
We get that circumstances change. New job. New relationship. So even if you're in the middle of a lease we'll let you move to another apartment, or even another one of our locations. (We only charge a redecoration contribution of £250 +VAT). You must be in good standing (i.e. paid your rent on time and not annoyed your neighbours) and have been living in an UNCLE property for at least 2 months before being able to request to move. You will need to give two months' notice on your existing property and getting you into a new place will be subject to the availability we have at the time.
Am I allowed pets? +
Is my internet included in the rent? +
We know that internet connection is super important to our residents. Internet is included in the rent at UNCLE Stockwell. The Resident Managers at each of our other properties will be able to advise about the costs and packages that are available. We're at the mercy of the providers but we make sure that we offer the highest internet speeds that we humanly can at each of our locations. In most cases we can get 100MB and in some we can now reach 1GB.